UNITED STATES DISTRICT COURT

DISTRICT OF KANSAS

*Starting salary is commensurate with qualifications, experience, and based upon Court Personnel System (CPS) guidelines.

As an Equal Opportunity Employer, we value diversity in our workforce. The essential function of a court is to dispense justice. An important component of this function is the creation and maintenance of diversity in the court system. A community’s belief that a court dispenses justice is heightened when the court reflects the racial, ethic, and gender diversity of the community it serves.

You will make a difference when working for the U.S. District Court for the District of Kansas. District courts serve an essential function in the federal judiciary and society.  As a district court employee, you will be constantly learning as you work with judges, attorneys, the public, and other governmental and law enforcement agencies.  To learn more about our court visit our website at www.ksd.uscourts.gov.

Position Description

Information Technology Technician duties include, but are not limited to, the following:

• Provide high quality, relevant, and timely support, both in person and remote, including on-boarding procedures for new hires and interns.
• Facilitate the deployment of new hardware and software solutions.
• Develop, organize, facilitate, prepare materials for, and deliver a variety of remote and in-person training.
• Maintain and update IT asset inventory and tracking for use in accountability and audit procedures.
• Assist in the setup and support for local events requiring IT solutions.
• Perform hardware maintenance, testing, and troubleshooting for all Laptops, Desktops, Peripherals, Printers, Copiers, Scanners, Phones, and Tablets. Additional interaction with other technological solutions as needed.
• Assist Engineers with local troubleshooting, updates, and implementations.
• Serve as a point of contact for local contract work requiring IT intervention.
• Administration and updating of court issued mobile devices utilizing the Workspace One MDM solution.
• Provide, maintain, and update detailed documentation for implementations and problem fixes utilizing ticketing solution and designated knowledge repositories.
• Clearly collaborate and communicate, both with fellow members of the Systems division and the various departments of District Court and U.S. Probation Office, leading to documentation of needs and requests.
• Assist in the use and troubleshooting of specialty systems, including Facility Access Card Printing, Fingerprinting, JERS system, Courtroom systems, and Conference Room solutions.
• Prepare end of life solutions for excess through data scrubbing, hardware removal, and inventory management operations.

Qualifications

• A high school diploma or equivalency.
• Three years of general experience.
• Bachelor's degree in computer science or related field from an accredited college or university is preferred.
• One to two years of specialized experience, which includes installing and configuring hardware/software/peripherals, Cisco IP phones, audio-visual technologies, mobile devices, and desktop applications. Experience providing exceptional customer support via phone, remote, and in person.
• Experience with basic Networking concepts, including DNS, DHCP, IPv4, and Firewalls.
• Experience leading projects, documenting procedures, automating tasks, testing new solutions, always with a focus on continuous improvement.
• Time management skills, ability to handle multiple tasks simultaneously while also meeting deadlines.
• Accuracy and attention to detail.
• Excellent collaboration skills with IT and other court staff.
• Familiarity with and the ability to do basic troubleshooting of various Audio/Video solutions and thorough troubleshooting of software solutions, including VMware Horizon, VPN solutions, various browsers, Zoom, Windows 10, Microsoft Office 365, Adobe Acrobat, Microsoft Active Directory, Apple iOS, and other solutions as required.
• CompTIA A+ and Network+ certified.
• Experience with recent versions of software including Microsoft Active Directory, Microsoft Windows 10, Microsoft Office 365, Outlook, Zoom, Adobe Acrobat, DUO Mobile 2FA, Apple desktop operating systems and software, Apple iOS mobile devices and printer/copier/scanner devices.
• Familiarity with Linux operating environments.
• Desire to learn and take on new challenges.

Benefits

1.            13 days paid vacation for each of the first three years

2.            20 days paid vacation after three years, 26 days after 15 years   

3.            13 days paid sick leave

4.            11 paid holidays

5.            Choice of healthcare coverage, including dental & vision coverage

6.            Life insurance options

7.            Participation in the Federal Employees Retirement System

8.            Participation in the Thrift Savings Plan (tax deferred retirement savings plan)

9.            Participation in the Flexible Benefits Program

10.          Up to 12 weeks of Paid Parental Leave for eligible employees

11.          Free parking

12.          Free onsite fitness center

Application Procedures

To apply for this position, please submit the following items in a single PDF file by email to hr@ksd.uscourts.gov:

1) a cover letter,

2) a chronological resume, and

3) a Federal Judicial Branch Application for Employment*

• The Application for Employment form is available on the Court’s website under the Forms/Employment tabs. Please note that there are separate forms for PC and Mac users.
• PLEASE NOTE: The subject line of the e-mail must include both the position title, Information Technology Technician, and the position number, KC23-03.

* Current District of Kansas employees do not need to submit the AO 78 application form.

* You SHOULD respond to questions 18, 19, and 20 of the AO 78 application form, in accordance with the Fair Chance to Compete with Jobs Act of 2019.

Information for Applicants

The position is in the excepted service and does not carry the tenure rights of the competitive civil service. The position does include the same benefits as other federal government employees including participation in health and life insurance, retirement, and the Thrift Savings Plan. The Court reserves the right to modify the conditions of this job announcement or to withdraw the job announcement, any of which actions may occur without any prior written notice. One or more positions may be filled from this vacancy announcement. This position is subject to mandatory participation in electronic payment of net pay (i.e. Direct Deposit) and a favorable background check, which may be subject to periodic updates. The U.S. District Court requires employees to adhere to a Code of Ethics and Conduct. Due to the volume of applications received, the court may only communicate to those individuals who will be interviewed for open positions. Travel and relocation expenses cannot be paid. Applicants must be United States citizens or eligible to work for the United States Government.

***THE UNITED STATES DISTRICT COURT IS AN EQUAL OPPORTUNITY EMPLOYER***