First, confirm that you are accessing the District of Kansas's eJUROR site and that you are entering your correct date of birth and nine-digit participant number (located on the Questionnaire). If the issue persists, close eJUROR and all other web browser windows to reset the program, then reopen using a different web browser (e.g., Firefox, Google Chrome, Edge, or Safari) and attempt to log in again. If difficulties continue, please respond by mail.